Retail articles and content.
Closing the skills gap in retail with people analytics.
by Mckinsey
Retail is ripe for automation. More than 50 percent of activities can be automated with current technology. So the skills retailers will require for success in the future will differ from the skills the past. In addition, shopper-interaction preferences are evolving. Existing trends, such as the growth of online sales and the need for touchless service in stores, are accelerated by the COVID-19 pandemic.
The New Retail Operating
Model of the Future
by Deloitte
Retailers today are changing at high speed to become more consumer centric and to operate more efficiently. To achieve these ambitious goals, retailers need to fundamentally rethink their operating models. Finding the right way to organize and employ will be the key success factors over the next five years.
Future of retail: 11 predictions on the disruptive forces in retail.
by Deloitte
If we imagine what the retail world will look like a few years from now, these novelties will be the norm for future shoppers. Nobody can be great at everything, but it is important that retailers define the areas in which they want to shine and outperform their competitors.